FAQs

Customers Queries

Frequently Asked Questions

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s

Do I have to commit to a contract on the monthly plan?

Nope. Nada. Never. Our monthly services are billed using a recurring monthly subscription There are no contracts to sign, setup fees, or cancellation fees.

Can I change my plan after I sign up?

Absolutely! You can upgrade, downgrade, or cancel your subscription plan at any time.

What counts as a ‘design request’?

A design request is a task that you would like for us to complete. These can range from creating display banner ads, to photo editing, to creating a print-ready flyer. If you have a question regarding a particular design request, feel free to shoot us an email anytime and we will be more than happy to answer.

What does unlimited really mean?

You can send us as many design requests as you like. We will process them one by one in a queue for you as fast as humanly possible. If you are not happy with any of the design concepts, you can then request as many changes to it as you like.

What if I send you 100 different requests in one go?

We work by a queuing service, meaning that we will process each request individually and will not progress to the next request until the current one is 100% completed. We do make exceptions when clients are in a hurry to deliver something, but the rule of thumb is that we will process a single request for clients at any given time.

How can I manage my queue? What applications do you work with?

You the customer have full control over what design request we work on and in what order. To facilitate this, our team of designers will work with you in Trello, which will give you full control over all your design requests. As part of your on-boarding process, your account manager will walk you through our streamlined design process.

Who owns the work that is designed?

You own everything that is designed by us. You have 100% ownership to do what you like with the job.

Ok I am in, but how quickly can I get my design work from you?

This depends on the design request sent to us. Before we start any job, one of the first things we do is determine what the requirements and goals are for the design request. Once we have a solid understanding of what you are trying to accomplish, we size each task in terms of business days. A relatively simple design request can be delivered within 1 – 3 business days, whereas larger tasks may take longer. Once we have sized a design request, our team of designers will work our magic and deliver the request within the timeframe.

What if I am not a 100% happy with my design?

You can request an unlimited number of changes. This means we will keep working on the design until you are 100% happy. After all, getting the desired outcome from the design is our ultimate goal!

Can you adhere to brand & style guides?

Absolutely! As long as the brand / style guide is provided along with any specific requirements on colors, fonts and sizing, we will be able to produce design work that fits within your guidelines.

What does brand consulting under Business Pro plan entail?

At Sunan Designs, we are a team of brand builders – experts in thinking big, creative ideas and fresh solutions. In terms of brand consulting, we help our clients identify and solve their market needs and challenges. Whether it’s a revamp of an existing identity or a more comprehensive strategic brand exercise, our goal is to help our clients craft brands that stand for something, and ultimately stand out from the competition.

Whether your current company needs to be rebranded or you are a new startup and know you need to brand yourself, it is definitely one of those tasks that make you take a step back and say, “Where in the world do I start?”

As brand builders, we work to bring the latest and greatest approaches to the mix in order to ensure our clients and their brands are sharing the right story. Invest in your company; enlist the help of some experts. Start the right way and see how your ROI is positively affected.

Are there restrictions to the types of design work that you do?

As long as it is a request for a static graphic design, we will be able to complete the job. This means that we do not do video editing, animations, CAD, 3D work, programming or coding. If in doubt, feel free to shoot us an email.

What applications do you work with?

We primarily create our designs using the professional Adobe suite of tools.

How do I cancel my account?

It is easy, just send us an email at info@sunandesigns.com and we can cancel your subscription.

I have more questions. Where can I find the answer?

Email us at info@sunandesigns.com and we will help you out with any questions you may have.